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Why my SLA not started?

Leonardo Zeferino
Leonardo Zeferino Jun 05, 2017

Hi,

 

I set my SLA to start when the status of an issue is changed to "Aguardando Nível 2" but it is not starting. What am I doing wrong?

 

jira-show.PNGjira-slas.png

 

Thanks,

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Josh Thompson
Josh Thompson Jul 05, 2017

I'm having a similar issue wherein my SLAs (which appear to have valid JQL statements) are not being applied as desired. Any insight would be appreciated.

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