Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why do I need global admin permissions to add a customer via API? Edited

Hi everyone,

Further to

On an account that has been granted project admin permissions, but not global admin permissions,

  • As a human using the UI, I can add a new customer
  • As a bot using the API, I can not add a new customer

What is the reason for this disparity?



2 answers

0 votes
Ajay Solutions Partner Aug 06, 2020

The reason is because The organization concept in Jira ServiceDesk is a global entity rather than a project level entity . (Customers ultimately are  linked to Jira ServiceDesk Organization(s) )



Not sure I follow - why is the same account allowed to add a customer as a human?

0 votes

Hello James,

Thank you for reaching out to Community!

I saw that you created a ticket with our support related to the same question and they created a feature request suggesting improvements for that.

I'm sharing the feature here in case other community members have the same question.


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you