Why do I need global admin permissions to add a customer via API? Edited

[JamesGeddes]

Hi everyone,

Further to

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post

On an account that has been granted project admin permissions, but not global admin permissions,

• As a human using the UI, I can add a new customer
• As a bot using the API, I can not add a new customer

What is the reason for this disparity?

Thanks!

James

[Ajay]

The reason is because The organization concept in Jira ServiceDesk is a global entity rather than a project level entity . (Customers ultimately are  linked to Jira ServiceDesk Organization(s) )

Cheers

AJ

[JamesGeddes]

Not sure I follow - why is the same account allowed to add a customer as a human?

[Angélica Luz]

Hello James,

Thank you for reaching out to Community!

I saw that you created a ticket with our support related to the same question and they created a feature request suggesting improvements for that.

• Create Customer API should require only Service desk administrator permission and not Jira Administrator Global permission

I'm sharing the feature here in case other community members have the same question.

Regards,
Angélica