When extracting a CSV report, why is the Assignee field not reflecting the actual user's name?

Jillian Marabut September 14, 2020

When extracting a CSV report, the assignee field is not showing usernames/actual names of the assigned resources. But instead a code of some sort, please see screenshot below: 

CSV_Assignee.PNG

Resources currently assigned are both licensed and active JIRA SD users. I'm not sure what's causing my report to show this way. 

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Fahad Siddiqui
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September 14, 2020

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