Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When I changes dates in pre-existing change management reporting filter date sets to ALL

I have pre-saved change management reporting filters I use for reporting eg..When I do monthly reporting I set the dates in a pre-existing filter to the last month but when I select 1st Aug to 31st August the dates change to ALL. Any ideas?

This has been happening for 3 weeks or so now.

Regards Lee Tappin

Change Manager - Smart Comms

2 answers

0 votes
Fahad Siddiqui Community Leader Sep 21, 2020

@Lee Tappin check the subscription and then click on mange subscription. 

what should i check for?

Where is this option?

Apologies and thanks in advance

Fahad Siddiqui Community Leader Sep 21, 2020

You need to go in filter Query.

then Go to Details and click on update Subscription


Tried this but getting


You have no subscriptions for this filter.

Fahad Siddiqui Community Leader Sep 21, 2020

You are near don't worry. can you please share the screen shot.

it has started working?

I can now change dates eg 1st October 2019 to today

However, when I export it truncates to the first 1000 records.

I have tried Excel online option and have got this error.....

Request Id: 4f840102-07bc-4bbd-a7bf-d559b25e4400
Correlation Id: 8e1b9f51-1060-4e5a-8e26-3756978651bb
Timestamp: 2020-09-21T17:04:18Z
Message: AADSTS90015: Requested query string is too long.


This filter isn't working.

If i change the date field for the 10/9 - 17/9 the date changes to ALL when I select update and this filter has worked for the past 2 years but has been a problem for the past 3 weeks?



See date field set to ALL

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you