Using variables in canned responses

[Alexander Fiess]

Can I add other variables for the canned responses by my own?

If so, where can I add them?

i.e. the assignee would be a useful variable for us.

Best regards

Alex

[Gökçe Gürsel {Appfire}]

Hi Alex,

It looks like you can't edit that list. You can check out different plugins from the Marketplace.

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Canned-Responses-custom-variables/qaq-p/1134830

However, there is a backlog item in Atlassian for this currently Gathering Interest

https://jira.atlassian.com/browse/JSDSERVER-5812

Regards,

Gökçe