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Using variables in canned responses

Edited

Can I add other variables for the canned responses by my own?

If so, where can I add them?

2019-04-23_15h06_02.jpg

 

 

i.e. the assignee would be a useful variable for us.

 

Best regards

Alex

 

1 comment

Gökçe Gürsel {Appfire}
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Jun 12, 2020

Hi Alex,

It looks like you can't edit that list. You can check out different plugins from the Marketplace.

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Canned-Responses-custom-variables/qaq-p/1134830

However, there is a backlog item in Atlassian for this currently Gathering Interest

https://jira.atlassian.com/browse/JSDSERVER-5812

 

Regards,

Gökçe

Like Diego Benitez likes this

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