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Unable to send email notifications/ delay in notifications using Time to SLA App/plugin

Gopikrishna_Kunduru
Gopikrishna_Kunduru April 30, 2023

Iam using Time to SLA app/ plugin and i have configured SLAS and notifiers to send email notifications. Below are two issues iam facing.

1) Email notifications are not sent once SLA is breached.

2) In case email notification is sent there is delay (Ex: SLA got breached after 1 hour however email notification is sent after 2 hours).

Kindly assist for resolution.

 

 

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Tuncay Senturk
Tuncay Senturk
Community Leader
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May 5, 2023

Hi @Gopikrishna_Kunduru 

@Kateryna_v_SaaSJet_ is right, you can raise a ticket here and the support team will respond asap.

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Kateryna_v_SaaSJet_
Kateryna_v_SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 5, 2023

Hi @Gopikrishna_Kunduru 
You should contact the Appfire support team with this question, or @Tuncay Senturk will be able to answer you right away.

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