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Unable to send email notifications/ delay in notifications using Time to SLA App/plugin

Iam using Time to SLA app/ plugin and i have configured SLAS and notifiers to send email notifications. Below are two issues iam facing.

1) Email notifications are not sent once SLA is breached.

2) In case email notification is sent there is delay (Ex: SLA got breached after 1 hour however email notification is sent after 2 hours).

Kindly assist for resolution.



2 answers

0 votes
Tuncay Senturk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 05, 2023

Hi @Gopikrishna_Kunduru 

@Kateryna_v_SaaSJet_ is right, you can raise a ticket here and the support team will respond asap.

0 votes
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 05, 2023

Hi @Gopikrishna_Kunduru 
You should contact the Appfire support team with this question, or @Tuncay Senturk will be able to answer you right away.

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