Show group in context field

[Otto Kog]

We have an issue type that is shown in multiple groups but, when the customer sends a request, the group isn't in any of the fields.

Is there a way to show the issue group in the context fields of an issue or somewhere else in the issue view?

[Joshua Sneed Contegix · Accepted solution]

Hi Otto,

I don't believe that request groups are stored as a custom field. You will likely need to create a custom field, add it to the requests as a hidden field, and set it to default to the request group. This will allow you to capture that data and act on it without customer effort. Cheers!

[Otto Kog]

Hi Joshua,

The issue with this is that, since the issue type is in several groups, if I set it to default to the request group, it's going to have the same value in every group.

This happens if I set it to a specific text. Is it possible to use a variable to get the group and set it to that value?

[Joshua Sneed Contegix]

Hi Otto,

This sound like a case where request re-use is complicating things. What is the purpose of showing request groups on the issue? Is there a problem with using more request types? Cheers!

[Otto Kog]

It seems that was the case. We simplified the request by using a single request in a global group. 

Thanks for your help.