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SET SLA for Defects only

larias
larias November 13, 2020

How do I set a SLA for defects only in my project?  I have three request types Bugs, new feature and Support.  I  just want to set a time to resolution and time to response for the Bugs issue type.  When I go to the SLA options I can use JQL for all my bug priority type but I can't delete the "all other issue option".  Thanks.

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
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November 13, 2020

@larias, don't "Delete" it. What you can do is set the target time to no value instead.  That'll prevent the SLA from triggering if it doesn't meet the JQL conditions listed above.

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larias
larias November 13, 2020

That worked.  Thanks for the quick response, much appreciated!! 

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