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Round Robin assignment based on Agent Schedule

We are moving off another ticking system to JSM but have seemed to have found a gap in functionality.

We need to auto-assign tickets to teams based in their work hours. Team members come on and off shift at different times.

3 answers

Sandy, have written up my solution to this here: 

Solved: Assigning round robin according to the hour of the... (

Happy to answer any questions you may have to get you up and running too.

0 votes
Brant Schroeder Community Leader Apr 28, 2021


Unfortunately there is nothing in the application that allows you to do this and I do not believe there are any app in the marketplace for this either.  

You can submit a feature request here:

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