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Round Robin assignment based on Agent Schedule

We are moving off another ticking system to JSM but have seemed to have found a gap in functionality.

We need to auto-assign tickets to teams based in their work hours. Team members come on and off shift at different times.

3 answers

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Brant Schroeder Community Leader Apr 28, 2021

@Sandy 

Unfortunately there is nothing in the application that allows you to do this and I do not believe there are any app in the marketplace for this either.  

You can submit a feature request here: https://jira.atlassian.com/secure/Dashboard.jspa

Sandy, have written up my solution to this here: 

Solved: Assigning round robin according to the hour of the... (atlassian.com)

Happy to answer any questions you may have to get you up and running too.

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