Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,675
Community Members
 
Community Events
165
Community Groups

Remove disabled user

ty.nickel I'm New Here May 05, 2022

We have a person who formally worked for us and his acct was disabled. We need to enable or remove his acct and send another invite so he can start using Atlassian. The only problem is that I cannot find this user anywhere. I'm in the admin>users area and when I search he does not come up, but when we try and add this person by email it says we need to remove the disabled acct. No idea where I can find this disabled acct and remove it. Any help would be greatly appreciated.

2 answers

1 vote

@ty.nickel -

Welcome to the community.  You can try access Administration >> Managed accounts and try to see if the user in question is listed there as "Deactivated".  If it is found, then you can then click on user's entry and reactivate the account again.

2022-05-05_15-30-18.png

If it still not working, then you will follow what @Fabian Lim recommended to reach to Atlassian Support Team.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

0 votes
Fabian Lim Community Leader May 05, 2022

Hi @ty.nickel

I recommend you contact atlassian support and have them look iinuiur environment. 

Regards

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

183 views 1 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you