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Open ticket via JSD email create duplicate tickets

galiheka.putra

Dear all,

Today while configuring our new Jira Service Desk, I find out that the JSD is infinite looping. I already setup the email handler but still the looping is not stop. What config is wrong and how to stop the system looping?

jira duplicate ticket.png

jira duplicate ticket 1.png jira duplicate ticket 2.png

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