Getting an error when I try to add a new user as a customer. It works for other users and users with the same domain but I am getting an error. I search if there is already a user with the same email address but couldn't find any.
It may be an issue with user data exists already. Could you please check below:
* The new user has been added to active directory if you use external LDAP directories.
* Also, please check whether the user has already Atlassian account to check his access to this Cloud instance.
Additionally, you need to check the number of licenses remaining on the instance.
If above does not work, then try to invite this new user by using Invite Users option on User Management menu. Please let me know the result.
All the best.
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