Labels isn't saving

[Maha Alam]

I am trying to add labels to my jira service desk setup but it doesn't seem to appear in the pre-populated drop-down and when i check to see if it was actually saved, the label does not appear. Why is that?

[Jack]

That seems odd TBH. To add a label you simply enter it in the labels field of an issue and should appear when you begin to type. Can you share more detail and maybe a screenshot?