In a brand instance of Jira Service Management, I want to import a jira-export.zip file through Jira Import Cloud but first need to make a backup.
As soon as I initiate the "Create backup for cloud" I get the error message "Error during data export: Export failed (preparation)". I have tried several times over a few days I continually get this error message.
I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-800727
Please review that case and grant our support team data access so that they can investigate this further.