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JSM Error: Export Error - Error during data export: Export failed (preperation)

In a brand instance of Jira Service Management, I want to import a file through Jira Import Cloud but first need to make a backup.

As soon as I initiate the "Create backup for cloud" I get the error message "Error during data export: Export failed (preparation)". I have tried several times over a few days I continually get this error message.

2 answers

0 votes
Andy Heinzer Atlassian Team Sep 13, 2022

Hi Matt,

I created a support case on your behalf over in

Please review that case and grant our support team data access so that they can investigate this further.



0 votes
Hana Kučerová Community Leader Sep 11, 2022

Hi @Matt Green ,

welcome to the Atlassian Community!

I would recommend you to contact directly the Atlassian support - create an issue for them to investigate this. Or are you on a free plan, which means you can’t do it?

Thanks for responding Hana,

I am actually a teacher at a tertiary institution and yes I am using a free plan.

Hana Kučerová Community Leader Sep 12, 2022

Thank you. I’ve marked this question for Atlassian team to review it. 

Like Matt Green likes this

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