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JQL Query for Commentor Types?

Hi community

Currently I'm setting up a new service desk. Meaning, it is not in a productive environment yet.

I created a Webhook, connected it to our MS Teams, enabled "comments" and ticked "created".

Now, when testing, the system reports all comments, internal and from customers to MS Teams (as configured). Can I limit it to only report comments from customers? I can't find a JQL Query to konfigure this.

Is somebody able to help me with this?

Many Thanks

1 answer

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Answer accepted

It does not appear to be possible to search for comments based on public vs. internal. There is a suggestion for this in the Atlassian JIRA Cloud backlog.

I see. Not great but at least it's already suggested.

Thanks Trudy

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