JQL Query for Commentor Types?

Question

Hi community

Currently I'm setting up a new service desk. Meaning, it is not in a productive environment yet.

I created a Webhook, connected it to our MS Teams, enabled "comments" and ticked "created".

Now, when testing, the system reports all comments, internal and from customers to MS Teams (as configured). Can I limit it to only report comments from customers? I can't find a JQL Query to konfigure this.

Is somebody able to help me with this?

Many Thanks

Trudy Claspill · Accepted Answer

It does not appear to be possible to search for comments based on public vs. internal. There is a suggestion for this in the Atlassian JIRA Cloud backlog.

https://jira.atlassian.com/browse/JSDCLOUD-4286