Currently I'm setting up a new service desk. Meaning, it is not in a productive environment yet.
I created a Webhook, connected it to our MS Teams, enabled "comments" and ticked "created".
Now, when testing, the system reports all comments, internal and from customers to MS Teams (as configured). Can I limit it to only report comments from customers? I can't find a JQL Query to konfigure this.
Is somebody able to help me with this?
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events