How to troubleshoot Jira loading

Victoria Conoly February 25, 2021

I have cleared all cookies and I am still getting the error message that Jira is being redirected too many times and can not load

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 25, 2021

@Victoria Conoly 

Welcome to community.  Have you tried a different browser?  Is this issue occurring with other users or just your account in all browsers?  Does it occur when using incognito mode?

Victoria Conoly February 26, 2021

Brant,

 

Thank you for your response!  I had tried other browsers.  After much frustration, I was informed that our tech team was running some behind the scenes work with Jira and this is causing the issue.  I am assuming all the trouble is caused by this.  

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 26, 2021

@Victoria Conoly - Interesting, has the issue been resolved then?  

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