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How to troubleshoot Jira loading

Victoria Conoly
Victoria Conoly I'm New Here Feb 25, 2021

I have cleared all cookies and I am still getting the error message that Jira is being redirected too many times and can not load

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Brant Schroeder
Brant Schroeder Community Leader Feb 25, 2021

@Victoria Conoly 

Welcome to community.  Have you tried a different browser?  Is this issue occurring with other users or just your account in all browsers?  Does it occur when using incognito mode?

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Victoria Conoly
Victoria Conoly I'm New Here Feb 26, 2021

Brant,

 

Thank you for your response!  I had tried other browsers.  After much frustration, I was informed that our tech team was running some behind the scenes work with Jira and this is causing the issue.  I am assuming all the trouble is caused by this.  

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Brant Schroeder
Brant Schroeder Community Leader Feb 26, 2021

@Victoria Conoly - Interesting, has the issue been resolved then?  

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