How to reset issue counter in JSM cloud?

[Henk Smets]

I assume it is not possible to start from issue-1 when you're project is ready for production?

[Jack Brickey]

Correct you cannot reset. Only start a new project. You could delete all old issues but you still pickup where you left off. 

[Alexis Robert]

Hi @Henk Smets , 

it is possible to reset the issue count !

First, delete all issues in the project.

Then what you would need to do is a CSV import, where you would have a column "issue key" and give it a value like "issue-1" (you also need to have a Summary in order to create the issue).

After the ticket is imported as "issue-1", the next created issue will be issue-2.

EDITED : actually the next created issue will pick up the old numbering, so this won't help :(

Let me know if this helps,

--Alexis

[Jack Brickey]

Interesting. I have never heard of this working previously. Will have to give it a test albeit in a test instance. 😉

[Alexis Robert]

What you could do instead : Create a new project and select to use a shared configuration with the initial project. This would not copy boards etc, but it gives you the same basic configuration : issue types, workflows, etc

[Henk Smets]

Thank you for your replies. I've challenged this requirement and our business can live with it now.