I set up my ticket with the customer's name and mail fields (in a separate tab).
I would also create the application form with the same name and mail fields.
My problem is the fields used in the application form no longer ends up in the ticket tab but only in the application. How to get the fields to two different places (application form and corresponding ticket)?
Thanks for your help,
Sorry I think I've mis-expressed myself.
I begun to config my ticket with my fields. Everything's ok.
In a second time I want to config my form for this request. And fields I choose to put in the form are delete in the ticket.
In attach image, I want to fields " Priorité", "société client", "Nom CDP client", "Email CDP client" and Téléphone CDP client" on the side in the tab "contacts et adresse" too.
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