Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to disable customer satisfaction (CSAT) for certain request types or issue types?

Evan Teguh
Evan Teguh October 28, 2020

Is there a way to configure customer satisfaction feedback to only be sent when resolving certain request types or issue types?

Answer
Watch
Like Be the first to like this
709 views

1 answer

1 accepted

1 vote
Answer accepted
Liam Green
Liam Green
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
October 29, 2020

Hi @Evan Teguh 

Unfortunately this is not possible out of the box, it is either 'on' or 'off'.

There are apps in the Marketplace that add additional functionality to the CSAT so you might want to look at those.

Hope that helps,

Regards, Liam

View More Comments
Evan Teguh
Evan Teguh October 31, 2020

That's unfortunate. Thanks for the clarification!

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events