Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to disable customer satisfaction (CSAT) for certain request types or issue types?

Is there a way to configure customer satisfaction feedback to only be sent when resolving certain request types or issue types?

1 answer

1 accepted

1 vote
Answer accepted
Liam Green Community Leader Oct 29, 2020

Hi @Evan Teguh 

Unfortunately this is not possible out of the box, it is either 'on' or 'off'.

There are apps in the Marketplace that add additional functionality to the CSAT so you might want to look at those.

Hope that helps,

Regards, Liam

That's unfortunate. Thanks for the clarification!

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you