Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How can I custom adding a user with phone number rather then an email?

I need to add customers to an organization but they don't count with an email. Is there a way to customize the field to be a phone number rather than an email?


1 answer

3 votes
Jack Brickey Community Leader Apr 27, 2022

Hi @Jaqueline Daza , there isn't a way to replace the email with phone number. The email is used to not only identify the user but also for sending notifications. If you wanted to capture the phone for the customers you should be able to do this with Premium and Insights.

Thanks for the quick response. When you say premium and insights what do you mean by that?

Jack Brickey Community Leader Apr 27, 2022

Premium is a tier of Jira above Standard. It costs more but also offers more including insights. there are also addons that allow you to create customer profiles which may work better for your use case. Check out the marketplace.

I appreciate it!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

320 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you