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How Do i create an automatic task in Jira Software when the issue is completed in JSD

I Need to move the issue when completed in JSD to Jira software as open issue .

What are all the different methods we can use .

I know a few methods like 

Using script runner and using add-on .

but don't know the code can you please share the code if any one has worked on these kind of issue  . 


1 answer

1 accepted

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Answer accepted

Hi @Mohammed Faisal Uddin,

Given you are apparently on a Cloud Standard plan, have a look at the built in Automation first. It has a no-code interface that is perfectly capable of fixing this type of challenges.

Take a dive into this getting started guide  

Basically you are looking for a rule with the following basics:

  • trigger: Issue transitioned (in your service desk project to a completed status)
  • condition: ? (probably not all issues will end up in development)
  • action: create issue

Take some time to dive in! Hope this helps.

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