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Help importing Service Desk projects via JSON

I am trying to run a test import into my Jira Service Desk (Cloud) via JSON.  I get an error on invalid Project Type.   I can Manually create a Service project, but I need to migrate from a different product (Gemini) into Jira, and there are way too many to do manually.

I can import "software" or "business" projects, but it seems to not like the "service desk" type.  What is the correct type to use here?

Here is the error I am getting:

2020-11-17 13:53:03,998 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: Unable to create project: ExternalProject{id='null', key='TP1', externalName='null', name='Test Project 1', type='service desk', template='null'}: An invalid project type was specified. Make sure the project type is available in your Jira instance. Please talk to your Jira administrator if you need more help.


1 answer

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Answer accepted
Hana Kučerová Community Leader Nov 17, 2020

Hello @Stephen Ulm

welcome to the Atlassian Community!

Please, try to use: service_desk

It worked!!!  I so appreciate the assistance!

Hana Kučerová Community Leader Nov 18, 2020

I'm happy to help :-). Have a nice day!

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