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Has anyone set up a chatbot in jira service desk?

Jennifer Volpe_0r9rs6

Hey y'all!

My team and I have been looking into building some sort of chatbot to work with confluence and jira service desk for our customers to get answers. I am just wondering if any of you have built something similar or if you know of a a good plugin that we can use for this. We are on jira cloud, by the way.

I appreciate any help/ideas- thank you!

Accepted answers

All comments

Gezim Shehu [Communardo]

Hi,

Very much interested in this topic. I know there is an addon for chat functionality, with a cool interface

https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-desk?hosting=server&tab=overview

So if in theory, we could access this addon's service and send/read chats, it could be doable.

This would only serve as the front end though.

Let's see if others also have any interesting ideas or implementations already

Troy Kirin

I'm trying to integrate my Knowledgebase from my Service Desk that has Confluence as the backend with IBM Watson.

Currently exploring if a proof of concept can be created utilizing the Confluence REST API paired with IBM Cloud: Natural Language Understanding/Classification. The objective to classify the unlabeled data already existing in Confluence and feed it into Watson Assistant.

Currently hacked a way to just web crawl the Service Desk and remove the HTML to utilize along with Natural Language Classifier.

Bertrand Lafforgue

Hello, our software development team has developped a chatbot for Confluence and JIRA Service Desk. Please check www.konverso.ai. We have customer projects ongoing in France. Konverso has developped a Conversational AI Platform so that you can develop your conversational scenarios connected to Atlassian and more.

Our own software team has to leverage our Chatbot to get things done in Atlassian/ Azure/ etc...

Looking forward to your feedback

Bertrand

Alexandra Hu

Hi,

I am quite interested in your product after I visit your company website, but I cannot search the product in Atlassian Marketplace.

Can you please advice your product name in marketplace so that I can get a trial for evaluation?

Thanks!

Bertrand Lafforgue

Hi Alexandra,

Thank you for your interest in our product. Our solution is not yet in the marketplace. It will be in 2020.

Let's connect. We will discuss your context, requirements, and how our solution can help you achieve your goals. Please book a meeting in my agenda here

Best regards,

Bertrand

bertrand.lafforgue@konverso.ai

Alexandra Hu

Thanks Bertrand,

Looking forward to your product launch in Atlassian marketplace.

We are now looking for a more interactive and unique interface for service desk customer raising requests. We researched on some chatbot addons they are good, while I saw you applied AI technology into your products which make chatbot more intelligent.

If your product launched in marketplace please let me know, thanks.

Best regards,

Alexandra

alexandra.hu@technet-asia.com

Bepof Jd

I kind of connected Azure Bot with Jira Cloud. I think you could create a bot on Azure with all the functionalities you want and make it available to your team. The demo is available here.

Bertrand Lafforgue

Hi,
Our Chatbot for Jira Service Management and Confluence is now available on the marketplace.
You can try it for free. https://bit.ly/3dXYU5b

Looking forward to your feedback
Best regards

Wayne Harvey

Bertrand,

We're looking for a Chatbot that will run on Jira Service Management Data center (not in the cloud.) Would your plugin be developed to run there as well in the very near future?

Bertrand Lafforgue

Hello, We are on top it. The Data Center version will come soon. Stay tuned.

Amedee Potier

The DataCenter version of our chatbot is now available. You can get a free trial from:

https://marketplace.atlassian.com/apps/1226267/koji-chatbot-for-jira-service-management-datacenter?hosting=datacenter&tab=overview

KennPangan

Yep, I’ve set up a chatbot in Jira Service Desk before, and it works really well when it’s tied into the Confluence knowledge base for quick answers and deflection. I’ve also paired it with eesel AI, and it works great!

You should give it a try, it’s available on the Marketplace: https://marketplace.atlassian.com/vendors/1221976/eesel

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