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My team and I have been looking into building some sort of chatbot to work with confluence and jira service desk for our customers to get answers. I am just wondering if any of you have built something similar or if you know of a a good plugin that we can use for this. We are on jira cloud, by the way.
I appreciate any help/ideas- thank you!
Very much interested in this topic. I know there is an addon for chat functionality, with a cool interface
So if in theory, we could access this addon's service and send/read chats, it could be doable.
This would only serve as the front end though.
Let's see if others also have any interesting ideas or implementations already
I'm trying to integrate my Knowledgebase from my Service Desk that has Confluence as the backend with IBM Watson.
Currently exploring if a proof of concept can be created utilizing the Confluence REST API paired with IBM Cloud: Natural Language Understanding/Classification. The objective to classify the unlabeled data already existing in Confluence and feed it into Watson Assistant.
Currently hacked a way to just web crawl the Service Desk and remove the HTML to utilize along with Natural Language Classifier.
The DataCenter version of our chatbot is now available. You can get a free trial from:
Hi Xi Li,
we have a plugin available for the Atlassian Cloud edition in the marketplace: https://marketplace.atlassian.com/apps/1224614/koji-chatbot-for-jira-service-management?hosting=cloud&tab=overview
We do not have a DataCenter edition on the marketplace, but you can contact us if this is something of interest to you: email@example.com
Yes Xi Li,
yes, understood. If you want the DataCenter edition, then please contact us directly (firstname.lastname@example.org). We have removed it from the Atlassian Marketplace at the beginning of this year as there was no demand for it (all requests are for the Cloud Edition).
We have however the DataCenter plugin available from us directly, outside of the Marketplace. We would first need to discuss to understand your use case and the business opportunity. Contact us by email and we can discuss the next step.
I can't seem to find the Koji chatbot in Atlassian Marketplace for cloud. When I click on the first google search result, it takes me to an error page.
Hello, our software development team has developped a chatbot for Confluence and JIRA Service Desk. Please check www.konverso.ai. We have customer projects ongoing in France. Konverso has developped a Conversational AI Platform so that you can develop your conversational scenarios connected to Atlassian and more.
Our own software team has to leverage our Chatbot to get things done in Atlassian/ Azure/ etc...
Looking forward to your feedback
Thank you for your interest in our product. Our solution is not yet in the marketplace. It will be in 2020.
Let's connect. We will discuss your context, requirements, and how our solution can help you achieve your goals. Please book a meeting in my agenda here
Looking forward to your product launch in Atlassian marketplace.
We are now looking for a more interactive and unique interface for service desk customer raising requests. We researched on some chatbot addons they are good, while I saw you applied AI technology into your products which make chatbot more intelligent.
If your product launched in marketplace please let me know, thanks.
You can now try our chatbot dedicated to Jira Service Desk, available on the Marketplace: https://marketplace.atlassian.com/apps/1224614
This chatbot is designed to automatically leverage the Confluence content associated with your portals, it offers the ticket management, and it lets you also add your own FAQ. You can get it up and running in less that one hour.
Complete details are available in the related wiki:
Looking forward to hearing from you,