Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Has anyone set up a chatbot in jira service desk?

Hey y'all! 

My team and I have been looking into building some sort of chatbot to work with confluence and jira service desk for our customers to get answers. I am just wondering if any of you have built something similar or if you know of a a good plugin that we can use for this. We are on jira cloud, by the way. 

I appreciate any help/ideas- thank you! 



7 answers



Very much interested in this topic. I know there is an addon for chat functionality, with a cool interface


So if in theory, we could access this addon's service and send/read chats, it could be doable.

This would only serve as the front end though.


Let's see if others also have any interesting ideas or implementations already

I'm trying to integrate my Knowledgebase from my Service Desk that has Confluence as the backend with IBM Watson.

Currently exploring if a proof of concept can be created utilizing the Confluence REST API paired with IBM Cloud: Natural Language Understanding/Classification. The objective to classify the unlabeled data already existing in Confluence and feed it into Watson Assistant.

Currently hacked a way to just web crawl the Service Desk and remove the HTML to utilize along with Natural Language Classifier.



Our Chatbot platform has now a connector to Jira Service Management Data Center. 

Please contact me if you would like to start testing.


Thank you



We would like to start testing this .

Thank you



We are going through the certification process with Atlassian. It will then be published on the marketplace. You will be able to start your free trial. 


Thank you


Our Chatbot for Jira Service Management and Confluence is now available on the marketplace. 
You can try it for free.

Looking forward to your feedback
Best regards


We're looking for a Chatbot that will run on Jira Service Management Data center (not in the cloud.)  Would your plugin be developed to run there as well in the very near future?

Hello, We are on top it. The Data Center version will come soon. Stay tuned.

Hello Everyone,

We are launching our Chatbot for Jira Service Management on the Atlassian Marketplace.
If you are running Jira Service Management Cloud Edition, we'd love to have you on our early preview program. This program will allow you to have early access to our solution for free and provide constructive feedback to our product team. This program will start on April 1st and will end on May 1, st 2021.

If you are interested, say YES, if you are unable to join our program say NO.
If you reply YES, we will provide you with a link to our solution in order to start the Early Preview Program. You'll have a month to try our Chatbot for Jira Service Management and provide your feedback on our Portal. Our product team may contact you for more details.

Looking forward to your feedback.
Koji Chatbot for Atlassian Jira Service Management

you will find in this video how the Bot from Konverso is behaving from an end-user perspective. We have a no-code platform. Unlike the Azure bot, our customers just need to configure the Bot with a graphical user interface. There is no need for a developer. Looking forward to your feedback.

I kind of connected Azure Bot with Jira Cloud. I think you could create a bot on Azure with all the functionalities you want and make it available to your team. The demo is available here.

Hello, our software development team has developped a chatbot for Confluence and JIRA Service Desk. Please check We have customer projects ongoing in France. Konverso has developped a Conversational AI Platform so that you can develop your conversational scenarios connected to Atlassian and more.

Our own software team has to leverage our Chatbot to get things done in Atlassian/ Azure/ etc...

Looking forward to your feedback 



I am quite interested in your product after I visit your company website, but I cannot search the product in Atlassian Marketplace. 

Can you please advice your product name in marketplace so that I can get a trial for evaluation? 


Hi Alexandra,

Thank you for your interest in our product. Our solution is not yet in the marketplace. It will be in 2020. 

Let's connect. We will discuss your context, requirements, and how our solution can help you achieve your goals. Please book a meeting in my agenda here

Best regards,


Like David Hassan likes this

Thanks Bertrand, 

Looking forward to your product launch in Atlassian marketplace.

We are now looking for a more interactive and unique interface for service desk customer raising requests. We researched on some chatbot addons they are good, while I saw you applied AI technology into your products which make chatbot more intelligent. 

If your product launched in marketplace please let me know, thanks. 

Best regards,


I'm interested as well. I didn't see it in the marketplace but would be interested to know when it will be available.

You can now try our chatbot dedicated to Jira Service Desk, available on the Marketplace:

This chatbot is designed to automatically leverage the Confluence content associated with your portals, it offers the ticket management, and it lets you also add your own FAQ.  You can get it up and running in less that one hour.


Complete details are available in the related wiki:


Looking forward to hearing from you, 


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events