Getting an issue when trying to add application from Marketplace (SLA)

Rex Menor April 9, 2021

Hi,

 

Good Day!

This is my first time to used Jira Service Management and I'm trying to add application (SLA) from Marketplace, but I'm getting this error during the process.

SLA-Jira.PNGThank you.

Regards,

Rex

2 answers

1 accepted

1 vote
Answer accepted
Gökçe Gürsel {Appfire}
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 10, 2021

Hi Rex,

This looks like a network issue. Could you try again?

Thanks

Gökçe

Rex Menor April 10, 2021

Hi Gökçe,

Good Day!

As I tried to add the application, still the same issue.

Thank you very much.

 

Regards,

Rex

Gökçe Gürsel {Appfire}
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 12, 2021

Hi Rex,

What is the output on the Network tab?

0 votes
Zoryana Bohutska _SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 10, 2021

Hi @Rex Menor 

For SLA setting in Jira Service Management, you don't need any application from Marketplace.

2021-04-10_11-22-52.png2021-04-10_11-23-24.png

Only for setting SLA for issues from Jira Software or Core, you can use an add-on from Atlassian Markeplace.

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