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Form Description and Introduction Text don't saving Edited


I migrated my service desk to a new website using the jira service desk cloud backup tool, and I have this problem in the new site:

When I write something in the Description of the form and save, what I wrote disappears, the same situation in the introduction text that is in the Portal of the Client.

I made 2 videos to show the situation, its in the link: 


Screenshots: When i save the form description, the text vanish. In Google Chrome and FireFox.


Thanks for the help!

2 answers

What browser are you using?  If you are using Internet Explorer can you try switching to a different browser and trying again?

I'm using FireFox.

0 votes

Can't see the videos, but from your description, I know something similar can happen when you have a misbehaving plugin installed in firefox.  I'd want to test with another browser, or firefox in "safe mode" with all plugins disabled.

Don't make any sense, i have another site, the one that i exported to this new one, and there is working. Just the new service desk site isnt working those texts.


btw, tested in safe mode, same problem.

In Google Chrome isnt working too. Seens its just a bug that need to be fixed by Atlassian.

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