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Error when Creating New Service Desk Project

Jessica Murph
Jessica Murph Sep 01, 2020

I am attempting to create a new Service Desk project but am given the error pop up "For some reason the magic didn't happen. Click Create to try again." I've tried many times with no change.

I am seeing 500 errors in the dev tools. Any suggestions?

 

Service Desk Error.JPG

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Sramanth Pandeti
Sramanth Pandeti Community Leader Sep 01, 2020

Hi @Jessica Murph Welcome to Atlassian Community!

It looks like this is a known bug from Atlassian and here is the ticket: https://jira.atlassian.com/browse/JRACLOUD-69324

As mentioned in the ticket, please reach out to the Atlassian support https://support.atlassian.com/contact/#/ to get this resolved.

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
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