Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Disable notification for a comment from automation for internal users

Hello,

We have set up an automation that would leave a public comment when the issue has spent some time in the "Waiting for Customer" status.

Is there any way to disable the notifications for this automated public comment for internal users (and leave them on for the customers, of course)?

The only thing related to the notifications on comment is under the "Notification schemes" section. But there's a general "Issue Commented" event, so I'm afraid that turning this off for internal users will prevent ANY of the comments from triggering notifications, which we do not want.

We want only to disable a certain notification that comes from automation - and disable it only for our team, not customers.

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Aug 10, 2020

I don't believe there is any way to control public comments at that granular level. Public comments go to all vested parties.

That's too bad... Thanks for the answer though!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you