We have set up an automation that would leave a public comment when the issue has spent some time in the "Waiting for Customer" status.
Is there any way to disable the notifications for this automated public comment for internal users (and leave them on for the customers, of course)?
The only thing related to the notifications on comment is under the "Notification schemes" section. But there's a general "Issue Commented" event, so I'm afraid that turning this off for internal users will prevent ANY of the comments from triggering notifications, which we do not want.
We want only to disable a certain notification that comes from automation - and disable it only for our team, not customers.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events