Disable automatic comment when issue with attatchments is created.

[Metin Erkmenis]

When we create an issue with images or other attachments in it, it will automatically create a comment with all the attachments and images in it. 

Also when an issue is created through an email request, it adds all the images in the signature of the email as attachments, which in turn get added into a comment. This causes a lot of clutter. 

Is there a feature to disable these two things, or is it possible to achieve this with automation? I have managed to automatically detect and hide the signature, but the things I mentioned above I can't seem to figure out. 

I've tried creating an automation to remove the images in the attachments, which seems to work. However I've seen that any image that comes in through an email request is labled image00x.png, so if there are any images in the email before the first image of the signature they will also be deleted this way if you make the automation delete images starting with image001.png and up. 

Thanks!

[Dan Breyen]

Hi @Metin Erkmenis welcome to the community.  Getting JSM to not add the items in the signature is a ticket on Atlassian's Jira site: JSDCLOUD-2090  

Feel free to vote for and watch that one.

In my opinion, and I could be wrong, adding a comment when you have attachments is how the system works to add a new item to a ticket.  It's the way of saying who added stuff when.

Hope that helps.

[gijs verstraete]

I understand your opinion, but it is invalid in this case because the main issue is that this happens at the issue creation, where you can already see in the description wich attachments are included and the signature logo's are the ones that cause most frustration and clutter. 
These are the ones that are also hidden if an email is just a comment and not a new issue (now work item :))