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Customers disappear after adding to project.


I created a Jira service desk board and for weeks everything has been fine in terms of customers having access. But today I noticed that all of my customers on one particular board have disappeared and every time I add a customer their name disappears after refreshing the page. 

Any help on this would be great. 

4 answers

3 accepted

2 votes
Answer accepted
Jack Brickey Community Leader May 03, 2022

Yes there is an active incident. 

2 votes
Answer accepted
Dirk Ronsmans Community Leader May 03, 2022

Like @Andrew Herman  says there seems to be something general going on as we see more and more questions about this popping up.

I've escalated your question so we'll see quickly if this is something general that's going on.

1 vote
Answer accepted

I noticed that there are other posts about missing Customers today within the last hour or so.  There must be something going on

4 votes

 @Mihir Ruparelia @Andrew Herman @Dirk 


Feel free to reply to other questions suggesting to watch the status page from now on as has been updated not long ago.

Identified - We are investigating an issue with user search, assigning fields, and user mentions that are impacting some Confluence, Jira Service Management, Jira Software, and Bitbucket customers. We will provide more details within the next hour.

Thank you @Filipi Lima much appreciated

Like Filipi Lima likes this

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