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Customer Notifications

Dan Allenby
Dan Allenby Mar 23, 2021

Hi,

Is it possible to change the 'Request Created' Notification message depending on the time that the request is created?

We have a different process depending on if the issue is logged during business hours or if it is logged Out of Hours and i would like the notification that it sent to the customer to be reflective of the process.

Thanks,

Dan

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Brant Schroeder
Brant Schroeder Community Leader Apr 01, 2021

@Dan Allenby There is nothing like that in the delivered product.  I would suggest looking at JEMH.  It allows you to customize your notifications and you might be able to do something like that with a scriptlet.  https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=support

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Jira Service Management
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