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Create automation e-mail with portal url, rather than jira.

Trevor Stuart_7sudqv

Is it possible to setup an automated e-mail with a smart value for the customer portal URL to the issue?

I've used {{issue.toUrl}} and this will take them to the issue, but it's using the interface of that the agents see.

Since this e-mail uses smart values is there a smart value for portal URL's?

Even better is there a smart value to generate a URL that if it's clicked on auto-magically adds you(as the clicker) as a requested participant? This is the actual end goal, as it's a distribution list getting the notification, but I want the individuals to be able to then "subscribe" to the issue.

Accepted answers

Marty_yvf6sb

Hi Trevor,

I am not on the Jira Service Desk Team, but I will try to help.

I think you can use {{request.url}} to navigate to the request.

In terms of the link to directly become a request participant, I don't think one exists.

I hope that helps!

bmohammadi

The smart value {{request.url}} no longer works. You should use {{issue.url.customer}} instead.

All comments

Marty_yvf6sb

Hi Trevor,

I am not on the Jira Service Desk Team, but I will try to help.

I think you can use {{request.url}} to navigate to the request.

In terms of the link to directly become a request participant, I don't think one exists.

I hope that helps!

bmohammadi

The smart value {{request.url}} no longer works. You should use {{issue.url.customer}} instead.

Martin Böhme

Works in Jira SM Cloud Thanks!

Daniel Vest_p8kmd3

@bmohammadi thank you! Just found your answer today and it was a big help!
Daniel

Guy Cardwell

This does not seem to work on team managed service projects. Can anybody confirm?

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