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Create automation e-mail with portal url, rather than jira.

Is it possible to setup an automated e-mail with a smart value for the customer portal URL to the issue?

I've used {{issue.toUrl}} and this will take them to the issue, but it's using the interface of that the agents see. 

Since this e-mail uses smart values is there a smart value for portal URL's? 

Even better is there a smart value to generate a URL that if it's clicked on auto-magically adds you(as the clicker) as a requested participant? This is the actual end goal, as it's a distribution list getting the notification, but I want the individuals to be able to then "subscribe" to the issue. 

2 answers

1 accepted

1 vote
Answer accepted
Marty Atlassian Team Feb 26, 2019

Hi Trevor,

I am not on the Jira Service Desk Team, but I will try to help.

I think you can use {{request.url}} to navigate to the request.

In terms of the link to directly become a request participant, I don't think one exists. 

I hope that helps!

The smart value {{request.url}} no longer works. You should use {{issue.url.customer}} instead.

Works in Jira SM Cloud :) Thanks!

Like bmohammadi likes this

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