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Create automation e-mail with portal url, rather than jira.

Is it possible to setup an automated e-mail with a smart value for the customer portal URL to the issue?

I've used {{issue.toUrl}} and this will take them to the issue, but it's using the interface of that the agents see. 

Since this e-mail uses smart values is there a smart value for portal URL's? 

Even better is there a smart value to generate a URL that if it's clicked on auto-magically adds you(as the clicker) as a requested participant? This is the actual end goal, as it's a distribution list getting the notification, but I want the individuals to be able to then "subscribe" to the issue. 

2 answers

2 accepted

4 votes
Answer accepted

The smart value {{request.url}} no longer works. You should use {{issue.url.customer}} instead.

Martin Boehme
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 16, 2020

Works in Jira SM Cloud :) Thanks!

Like # people like this

@bmohammadi thank you! Just found your answer today and it was a big help!

This does not seem to work on team managed service projects.    Can anybody confirm?


Can you confirm that {{issue.url.customer}} works for Team Managed projects too? 


2 votes
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 26, 2019

Hi Trevor,

I am not on the Jira Service Desk Team, but I will try to help.

I think you can use {{request.url}} to navigate to the request.

In terms of the link to directly become a request participant, I don't think one exists. 

I hope that helps!

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