I've added a custom email address to the service desk. Issues are being created by emails to that address, but I can't seem to find a way to use this account for replies too. I would like customers to get emails from email@example.com not from firstname.lastname@example.org. Does anyone know where the setting would be?
Edit: so the setting is under the Project Settings page. But when I set it to the email that is already used for incoming, I get "DKIM validation failed for this domain." And the documents about how to fix that don't seem to exist anymore.
Further edit: Looks like the bottom of this article has the information I needed: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html
Final edit: Even after DNS and DKIM validation, I still got an error about domain verification failing. Turns out it was this bug: JRACLOUD-73723 - Misleading error message while configuring a project's sender email address
After getting someone with more rights than I had to make the change to the notifications email address on the Project Settings>>Summary page, everything finally worked.
We have a cloud hosted email system, but we own the domain and control the DNS. Looks like the bottom of this article has the information I needed: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html
Booked time with the DNS admin for tomorrow.
The purpose of this post is to help people identify and resolve some of the most common problems that affect customer accounts in JSM projects. 1. Customers can't see their own requests in...
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