Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot make custom field required

I created two custom fields and want to make them required in the form. But it's not doing anything after I click update. The fields don't have the * to indicate they are required in the portal. And refresh the setting page shows the fields still have Required as No. Did I miss anything? Thanks.


Screen Shot 2021-04-09 at 11.41.10 AM.png

1 answer

1 accepted

0 votes
Answer accepted

Hello @Terry Zhang,

Thank you for reaching out to Atlassian Community!

Testing on my local site, I wasn’t able to replicate the issue. All fields marked as required show the red * in the portal.

Can you please let us know if this request type is also used for email requests?

If that’s the case, it’s expected that you can’t add other fields as required, because for email requests only summary and description can be required. With this said, even if you select required as “Yes” it will be reverted to “No”, otherwise tickets via email won’t be created.

Kind regards,

Yes, that's exactly it, it's used for email, I created another request type for email and now I can set the fields as required. Thanks.

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

815 views 26 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you