I have successfully added other custom and non-custom fields to my Create Issue screeen. When I do the "Where is my field" for Organisations it reports "The 'Organizations' field should be present on the form you are viewing" - but it's not, and it doesn't show up in the checkboxes to add or delete it
Hi @Robert Edyvean ,
it is correct that you cannot add it to the create screen in the backend of Jira Service Desk (for now).
However, if you have organisations configured, and your user is a member of an organisation, the organisations field will appear on the request in the customer portal.
Since you probably have put a lot of love and care into easily creating properly filled in requests in the portal, I would advice even your agent users to create Service desk requests through the portal, and not the "Create issue" from the backend.
The can easily click the "Raise a request" button in the Jira Service Desk project and get a popup to create via the portal view.
Hope this helps!
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