Cannot add Organisations to my Create Issue screen

Question

I have successfully added other custom and non-custom fields to my Create Issue screeen. When I do the "Where is my field" for Organisations it reports "The 'Organizations' field should be present on the form you are viewing" - but it's not, and it doesn't show up in the checkboxes to add or delete it

all.sadmin · Accepted Answer

Hi @Robert Edyvean

This is currently not possible to add the Organizations field to the create screen, there is a feature request ticket for it - https://jira.atlassian.com/browse/JSDCLOUD-4723

Fortunately, it has been transitioned to In Progress recently.

Tessa Tuteleers · Accepted Answer

Hi @Robert Edyvean ,

it is correct that you cannot add it to the create screen in the backend of Jira Service Desk (for now).

However, if you have organisations configured, and your user is a member of an organisation, the organisations field will appear on the request in the customer portal.

Since you probably have put a lot of love and care into easily creating properly filled in requests in the portal, I would advice even your agent users to create Service desk requests through the portal, and not the "Create issue" from the backend.

The can easily click the "Raise a request" button in the Jira Service Desk project and get a popup to create via the portal view.

Hope this helps!

- Tessa