Cannot add Organisations to my Create Issue screen

[Robert Edyvean]

I have successfully added other custom and non-custom fields to my Create Issue screeen. When I do the "Where is my field" for Organisations it reports "The 'Organizations' field should be present on the form you are viewing" - but it's not, and it doesn't show up in the checkboxes to add or delete it

[all_sadmin · Accepted solution]

Hi @Robert Edyvean

This is currently not possible to add the Organizations field to the create screen, there is a feature request ticket for it - https://jira.atlassian.com/browse/JSDCLOUD-4723

Fortunately, it has been transitioned to In Progress recently.

[Robert Edyvean]

Many thanks @all_sadmin - that seems bizarre to say the least :-) Let's hope the "feature" is added soon!

[Tessa Tuteleers · Accepted solution]

Hi @Robert Edyvean , 

it is correct that you cannot add it to the create screen in the backend of Jira Service Desk (for now). 

However, if you have organisations configured, and your user is a member of an organisation, the organisations field will appear on the request in the customer portal. 

Since you probably have put a lot of love and care into easily creating properly filled in requests in the portal, I would advice even your agent users to create Service desk requests through the portal, and not the "Create issue" from the backend. 

The can easily click the "Raise a request" button in the Jira Service Desk project and get a popup to create via the portal view. 

Hope this helps! 

- Tessa

[Robert Edyvean]

Thanks @Tessa Tuteleers - At the moment I'm only configuring the "Create Issue" screen as for now I'm the only agent - and I doubt we would ever have our "users" entering issues via the portal, but you never know!