Changes coming to your site: The Parent Field

Hello, I’m Rachel, a Product Manager working on Jira Service Management. I want to share some changes coming to your site in the next few months.

Since July of 2022, we’ve been changing how parent/child relationships are represented in Jira to give you a simple, consistent experience for all levels of your projects. Most of these changes have been confined to Jira Software – until today.

Starting in August 2024, we’re bringing the Parent field to Jira Service Management, which replaces the Epic link and Parent link fields. You may recognize this change as it also rolled out to Jira Software starting this year.

In this post, I want to talk to you today about

  • how this improves your Jira Service Management experience
  • what to expect when the change comes to your sites and
  • what you need to do to prepare for this change

Introducing: The Parent field

What is it? The Parent field replaces both the Epic link and the Parent link fields.

Why is it? Epic link and Parent Link fields served similar but different purposes. As Jira has grown, we’ve outgrown the need for two fields of this nature. So to make Jira easier and simpler to use, we’ve merged them into one field.

What's new and how does it impact me?

When this change reaches your site, the Parent field will show by default alongside the Epic link or the Parent link fields – whichever you configured before. When these fields merge:

  • any values that you have in the existing Epic link and Parent link fields will be automatically migrated to the Parent field. If you have values in both, then the value from the Epic link field will be chosen.
  • The Epic Link and the Parent Link fields will be inaccessible and instead show a message to use the Parent field instead.

JSMParentUpdate.png

What do I need to do to prepare?

That’s the best part: nothing! These updates will apply automatically to your Jira site, meaning you don’t need to do anything. All of your values from your fields will be migrated, and any existing workflows that contain either field will be automatically updated.

What’s next?

As said before, we expect the changes to reach customers in August of 2024. If you have any questions, drop a comment below, or you can reach out to our support team.

3 comments

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 25, 2024

Great! Glad to see this rolling out. 

Like Amanda Barber likes this
YY Brother
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 1, 2024

We all like "Parent" 👍🏻

image.png

Jonathan Bohlmann
Contributor
October 28, 2024

Will clients be able to see Children in the Portal?

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