how delete multiple customers in jira service desk (with a bulk for example)

[Anne Bihouee]

Dear all

I created a Jira Service Desk for 2 organisations : 1 with 16000 users and 1 with 300 users.

the big one don't use my services any more. I would like to delete accounts.

I thought to change issue's reporters to anonymous with a bulk operation. But I can't find a bulk system to delete all the accounts in one time.

thanks for your help

Abbe

[Raphael Lopes]

Solution is here:

https://jira.atlassian.com/browse/JSDCLOUD-8934

[Stephan Hannach]

You find a documentation for an automation rule in Jira Cloud here: 

https://confluence.atlassian.com/jirakb/automation-bulk-delete-portal-customers-1129690625.html

[Anne Bihouee]

Hi @Kian Stack Mumo Systems ,

Following documentation, we did the script. The response is 400 and error message :

(httpCode=400){"errorMessage":"Customers cannot be removed from this service desk because it has open access enabled","i18nErrorMessage":{"i18nKey":"sd.error.servicedesk.customer.remove.servicedesk.open.access","parameters":[]}}

we don't understand it. Could you help us ?

thanks a lot, Anne

[Kian Stack Mumo Systems]

Hey Anne,

I am sorry for not responding earlier. It's been a crazy couple of weeks for me!

This means that your service desk is open to the whole world! Anyone can sign up to raise requests in your service desk. For this reason, you are unable to remove the users. You first need to update your Service Desk permissions so that only the people explicitly added to the service desk have permissions to view it. Does that make sense?

Thanks,

Kian

[Anne Bihouee]

Hi @Kian Stack Mumo Systems 

Thanks a lot for your answer.

Yes that make sense. But I don't know all the users that will need our services :(

Best, Anne

[Kian Stack Mumo Systems]

Anne,

Can you search all of these users in some way?  If you can match these users based on something like domain name, you could write a rest API script to delete users.

Check out the rest API here. https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-user-delete.

On the other hand, depending on the way your Service Desk is set up, you may not need to remove the users, you might just be able to remove them from the service desk itself. Are your permissions set up so they have to be added to the service desk to access it? Are they all a part of a group, or are they added individually? If the permissions are set up so they need to be added to the desk AND they are all a part of a group, you could just remove the group from the desk.

Thanks,

Kian

[Anne Bihouee]

Hi Kian,

thanks for your answer.

I have all permissions to delete users from service desk but to respect GDPR law I have to delete Alassian users accounts.

Yes I can match these users with the domain name. I read the link you sent. I understand that the solution is to write this rest API script.

I will try

thanks a lot

Happy new year !

Anne

[Anne Bihouee]

Hi Kian,

Following documentation, we did the script. The response is 400 and error message :

(httpCode=400){"errorMessage":"Customers cannot be removed from this service desk because it has open access enabled","i18nErrorMessage":{"i18nKey":"sd.error.servicedesk.customer.remove.servicedesk.open.access","parameters":[]}}

we don't understand it. Could you help us ?

thanks a lot, Anne

[Mariano]

@Anne Bihouee , did you ever figure out how to bulk remove customers? I'm in need for the same, and getting the same errors.

Did you check on the customer permissions that customers actually don't get open access to the SD?

Regards,