I have modified my default notification schema to notificate only when a Issue is resolved, is commented or is created. But despite of this my clients receive a notification when the issue change its state from example from "Waiting for support" to .
A "Generic event" is launched in every transition. But as you can see in my notification scheme "Generic event" hasn't notifications enabled.
What Am I doing wrong?
Yes, I see. Seems to be a default setting for Service Desk, see https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications#Managingservicedesknotifications-Whoreceivesservicedesknotifications
See following note to circumvene those notifications: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications#Managingservicedesknotifications-Notesonservicedesknotifications
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs