I have modified my default notification schema to notificate only when a Issue is resolved, is commented or is created. But despite of this my clients receive a notification when the issue change its state from example from "Waiting for support" to .
A "Generic event" is launched in every transition. But as you can see in my notification scheme "Generic event" hasn't notifications enabled.
What Am I doing wrong?
Yes, I see. Seems to be a default setting for Service Desk, see https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications#Managingservicedesknotifications-Whoreceivesservicedesknotifications
See following note to circumvene those notifications: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications#Managingservicedesknotifications-Notesonservicedesknotifications
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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