Why do I receive a notification when issue changes it state?

Hello,

I have modified my default notification schema to notificate only when a Issue is resolved, is commented or is created. But despite of this my clients receive a notification when the issue change its state from example from "Waiting for support" to .

A "Generic event" is launched in every transition. But as you can see in my notification scheme "Generic event" hasn't notifications enabled.

What Am I doing wrong?

 

 

 

3 answers

1 accepted

Take a look at that transition where you received a notification from. Look which event is fired in that transition.

And which event is fired in all those transitions?

So you have beside your JIRA notification also Service Desk notification enabled.

I suggest you to go to vote for following feature: https://jira.atlassian.com/browse/JSD-914 Notification schemes do not affect customers

Good point Timo, thanks

Chaging the status name works, It's an ugly workaround but it works. Thanks for your help!

Hi Marc,

I reported this issue also.  Please vote for my request to have this fixed.

https://jira.atlassian.com/browse/JSD-2009

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you