Why do I receive a notification when issue changes it state?

Hello,

I have modified my default notification schema to notificate only when a Issue is resolved, is commented or is created. But despite of this my clients receive a notification when the issue change its state from example from "Waiting for support" to .

A "Generic event" is launched in every transition. But as you can see in my notification scheme "Generic event" hasn't notifications enabled.

What Am I doing wrong?

 

 

 

3 answers

1 accepted

Take a look at that transition where you received a notification from. Look which event is fired in that transition.

And which event is fired in all those transitions?

So you have beside your JIRA notification also Service Desk notification enabled.

I suggest you to go to vote for following feature: https://jira.atlassian.com/browse/JSD-914 Notification schemes do not affect customers

Good point Timo, thanks

Chaging the status name works, It's an ugly workaround but it works. Thanks for your help!

Hi Marc,

I reported this issue also.  Please vote for my request to have this fixed.

https://jira.atlassian.com/browse/JSD-2009

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