The user is a customer in my service desk, and my permissions allows ANY user of JIRA to be a participant.
when I view the issue NB-2357 in JIRA, the "Request Participants" field does not show. The story and request type are set.
So to try and add the participant I click to view the issue in the portal. Once there I try to "Add People" and find email@example.com in the list. When I click the user name, it gives the error "The user cannot be found"
It is strange that the issues in my project do not display the "Request Participants" field in JIRA, as well as give that error when trying to add the user when viewing the issue in the portal. I am not sure what is wrong.
This problem might be related with the index that isn't up to date. Since you're running Cloud, you might want to reach out our team to fix this problem for you, you can open a support case here: https://support.atlassian.com
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG