What is the timeout period for password reset link for Service Desk portal?

Question

Sent user password reset and they waited two days before clicking the link.

Angélica Luz · Answer

Hi Tony,

Thank you for reaching out to Atlassian Community!

I searched for a documentation but didn't find anything that mentions this, but I found a bug in which there are comments that mention that the reset password link expires after 24 hours.

* Password reset token valid for only 5 minutes

Further searching, this is pretty much the same time for any other Atlassian product, server or cloud.

For invitation email, it expires between 4 and 14 days, but the reset password is only 24 hours.

Regards,
Angélica