Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Update automatically customer based on user email domain Edited

Hi,

i would to update Jira Service Desk issue Customer field automatically based on email domain.

 

I've already achieved to extract the reporter email address domain via Script Runner and saved on a scripted field "Reporter Email" and now i have the value available in custom field value.

 

Now i want to create a rule for each Service Desk customer based on multiple email domains with a "like" or-or-or-or JQL but i cannot find how to update automatically the Service Desk customer via builtin Service Desk automation or Jira Automation Lite.

Thank you

Francesco

1 answer

0 votes
Olga Videc Community Leader Oct 25, 2019

Hello @Step SpA

Automation lite is limited with field's, you should try the paid version of Automation for Jira.

You can install the trial there are no limitations, and see if that works for you.

From my experience, that should fix your problem.

BR, Olga

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

296 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you