I have two customers, both in the same group. The group does not have product access but has access to the customer portal. One customer says he sees two issues open, the other says he sees one issue open. There are a total of three issues. I can personally go into the project because I am a site admin and I see three issues that are open. The customer that sees two issues cannot see the one issue the other can see and the other customer cannot see two of the issues the other customer sees. Please explain why this is and how to solve it. It. I hope you understand the question. If not please ask for more clarification. Thanks.
You seem to be raising a lot of questions here. Can I suggest that perhaps you do a little reading on the Service Desk documentation, it's quite comprehensive and easy to understand: https://support.atlassian.com/jira-service-desk-cloud/resources/
Here's a good blog on Sharing customers:
Hope that helps
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