Restrict customer users to browse specific Request type


Is it possible that on JSD cloud instance,  2 users which are defined in same organization and project have different access to browsing request type on customer portal?


For an example: Suppose in Project1, organization1 have user1 and user2. 

2 request types(RequestType1 and RequestType2) are defined in Project1.


Now, is it possible that user1 will see only RequestType1 and user2 will see only RequestType2 at customer's portal? 

If yes, how can i configure it?


1 answer

0 votes
Gaston Valente Community Champion Dec 12, 2017


I think it's not possible on cloud.

It's possible on the server version using addons

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

346 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you