Keep in mind that queues are simple filtered lists. You can use the other native filter methods, Jalisco save filters and Kanban boards. I would suggest looking at using Kanban boards for moving issue thru the workflow and for bulk assignments I would define component leads, and/or use bulk edit feature within list view.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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