Keep in mind that queues are simple filtered lists. You can use the other native filter methods, Jalisco save filters and Kanban boards. I would suggest looking at using Kanban boards for moving issue thru the workflow and for bulk assignments I would define component leads, and/or use bulk edit feature within list view.
Yes, I keep it in mind but queues are easy to manage and that would be nice to have there an issue preview like on boards and bulk edit. These two functionalities are often asked from customers and it s a blocker for them to move to Jira.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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