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How to add custom field to "Issue Summary" ?

Hi Atlassian community !

I am using "custom fields" in "Project Automation" to dynamically add information to email sent through Service Desk Project. (e.g. {{issue.Name}} {{issue.Surname}} which then appears like "Mario Lemieux" in the email sent to customer)

It works fine and i am trying to get the same result in the "Issue Summary" (Request title) when a ticket is placed from our portal.

Unfortunately, the custom fields is not "dynamic" in the "Issue Summary". Instead of having the name (e.g. Mario Lemieux), i see the custom field formula ( {{issue.Name}} {{issue.Surname}}).

Is there an easy way to have the dynamic information of the custom field in the "Issue Summary" in Jira Service Desk Cloud ? Ideally without much scripting or 3rd party tools)

 

Thanks for your help and have a good day !

1 answer

Hi @Thomas Lalonde 

 

Do you want the cf value in  email that your receive from JIRA ?

 

HAsna

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