How to add a link in Service Desk request types?

Question

Hi,

I wanna to add a dynamic form in a Service Desk Request type. 
I already have the form set up at CognitoForms, and I just need to mention the URL somewhere in the request type.

Can anyone help me with that?

I tried looking at redirecting Request types to other URLs and that would have been perfect, but I am using SD Cloud and I can't seem to use that.

Thanks.

JiraA_ym55tl · Answer

Hi @Tayyab Bashir / @Rodrigo Baldasso

How did you acheive the above forms ..

Have you used any additional plugins ???

Rodrigo Baldasso · Answer

Hi Tayyab,

Unfortunately, you can't remove the create button. Perhaps you might consider to create a Confluence KB and link with your service desk. That way, before creating a new ticket, the customer will be presented with the articles and might deflect from creating the ticket.

-Rodrigo.

Tayyab Bashir_bu0b9p · Answer

The reason being, I don't want people to click on the create button, and I just want them to follow the links.

So how can I remove the create button in circle.