How can I remove an old queue?

I would like to change the configuration of an existing queue or remove it if I have created an new one instead.

1 answer

0 votes

If you are a Jira project admin or a Jira admin you can make changes to service desk queues. Follow the directions here:

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Hi,

Thanks a lot for your answer Brant. I should have specified that my question was regarding next generation project and not classic ones.

It seems I don't have same choices / functions in next generation projects :

-> I can't edit or remove existing queues

-> I can't manage swimlanes with the criteria I have added in Jira Cards

...

If so, this is really sad because it was really great to configure the project cards with a lot of choices in fields types.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

In the next gen service desk projects I have I am able to edit the queues just fine. Are you a project admin?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.