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How can I remove an old queue?

I would like to change the configuration of an existing queue or remove it if I have created an new one instead.

1 answer

0 votes
Brant Schroeder Community Leader Nov 29, 2019

If you are a Jira project admin or a Jira admin you can make changes to service desk queues.  Follow the directions here:

- Edit Queue: https://support.atlassian.com/jira-service-desk-cloud/docs/edit-queues/
- Other Queue Information:  https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-queues/

Hi,

Thanks a lot for your answer Brant. I should have specified that my question was regarding next generation project and not classic ones.

It seems I don't have same choices / functions in next generation projects :

-> I can't edit or remove existing queues

-> I can't manage swimlanes with the criteria I have added in Jira Cards

...

If so, this is really sad because it was really great to configure the project cards with a lot of choices in fields types.

Brant Schroeder Community Leader Dec 02, 2019

In the next gen service desk projects I have I am able to edit the queues just fine.  Are you a project admin?

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