If you are a Jira project admin or a Jira admin you can make changes to service desk queues. Follow the directions here:
- Edit Queue: https://support.atlassian.com/jira-service-desk-cloud/docs/edit-queues/
- Other Queue Information: https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-queues/
Thanks a lot for your answer Brant. I should have specified that my question was regarding next generation project and not classic ones.
It seems I don't have same choices / functions in next generation projects :
-> I can't edit or remove existing queues
-> I can't manage swimlanes with the criteria I have added in Jira Cards
If so, this is really sad because it was really great to configure the project cards with a lot of choices in fields types.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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