As far as I know, this is not possible to change in Jira Service Desk projects yet - see this ticket to track progress on its implementation: JSDCLOUD-7871
For non-JSD Projects - you can:
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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