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Extra block in the message Edited

Hello. I am new to Jira and testing the system. When the client responded, I found an extra empty block (I am attaching a screenshot) and excessive quoting. What could it be? And how I can resolve it? Thank you.

P.S. In the old version of task view this block is not.
This problem occurs only with the mail system. There are no such problems withСнимок экрана20191027170120.pngСнимок экрана20191027170953.png

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