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Error configuring custom e-mail account SOCKS: Host unreachable

Diego Mauri I'm New Here Tuesday


I’m trying to link custom e-mail account in Jira Service Desk but I’m receiving always the “SOCKS: Host unreachable” error.

I’m totally sure that the POP server is open to Internet without firewall blocks.

There is a way to solve or debug ?


thank you

1 answer

0 votes
Angélica Luz Atlassian Team Wednesday

Hello Diego,

Welcome to Atlassian Community!

I’ve searched for this error on our documentation and internal tickets, but there is nothing that could help us to identify the cause.

I just would like to confirm if you are adding this email directly in Service Desk (Project settings > Channels > Email) or in Jira (Jira settings > Incoming email). 

Where is this email account hosted? Have you tried using another protocol?

If possible, send us a screenshot of the configuration (just hide the email) and also open the developer tools on your browser to check if it shows any other information.


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