Are they in your JSD as a customer? Check your JSD settings under Customer Permissions to make sure you have not set it to Customers my team adds to the project. If you want to keep it set to that rather than Anyone can send a request without logging in then you need to make sure you have all your users in the Customer list.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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