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When a user tries to submit a ticket through the service desk the following error appears:


Jira error.PNG

1 answer

Are they in your JSD as a customer? Check your JSD settings under Customer Permissions to make sure you have not set it to Customers my team adds to the project. If you want to keep it set to that rather than Anyone can send a request without logging in then you need to make sure you have all your users in the Customer list.



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